What information do we collect?
We collect information from you when you register on our site, search for accommodations, reserve a room, subscribe to our newsletter, respond to a survey or fill out a form.
When booking a reservation or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences, guest details, and smoking preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the reservation to you). In certain cases, we might ask for your feedback or answers to subjective survey questions in order to improve our service.
You may, however, visit our site and search for places to stay anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs. We use answers to survey questions and/or browsing behavior to fine tune and personalize your experience with our accommodations search and find the perfect place for your stay.
To improve our website
For (improvement of) our service and product, we use (temporary and persistent) cookies, authorized third party cookies, web beacons and/or other technologies to collect non-personally identifiable data and to track browsing behavior and for specific or tailor made offers or advertisements and monitor and record the visits and use of our website(s). Furthermore, we will record and use your IP address, browser type and Internet Service Provider (ISP) for behavioral targeting, fraud, misuse and criminal investigation purposes.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process reservations
For the purposes of completing your reservation and save such details for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name, contact details and the credit card details to the relevant INN with which a reservation is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose without prior written consent from INNsight.com on behalf of you.
To administer a contest, promotion, survey or improve site features
In order to understand how people use our website and for marketing analysis and quality improvement purposes, we collect, record, process and use on an anonymous basis various data and information, such as the total amount of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words and terms you use and the text you type while being on and using our website.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your reservation or searches. If you wish to subscribe to our newsletter or wish to receive promotional communications or other information from us (in respect of our, our affiliated companies' or business partners' products or services), we offer you the option to "Opt in" for this service. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To complete reviews and share user feedback with the public
By completing a reservation, you agree to receive an invitation email to complete our guest review (INNsights) form which we will send to you immediately after you check out from the INN, which can be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website on the relevant INN's property information page for the sole purpose of informing future customers on the service and quality of the relevant INN. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any further commercial offers, invitations or incentives whatsoever.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Yes. Cookies are text files stored in your computer, either temporarily or continuously on your hard drive. Cookies are used for authenticating, session tracking (state maintenance) and maintaining specific information about the use and users of our website, such as site preferences or the contents of their electronic shopping carts. Cookie files may also be placed in your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph. The data collected by these cookies are completely anonymous. If you prefer, you can delete all cookies that are already on your computer's hard drive by searching for files with "cookie" in it and delete it and for the future, you can edit your browser options such that (future) cookies are blocked; however, please note that if you do this you may not be able to use the full functionality of our website. For more information about (the use and decline of) cookies, please visit: www.allaboutcookies.org A web beacon consists of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
Do we disclose any information to outside parties?
We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Protect and secure your credit card information
In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures and strictly follow the internationally recognized Payment Card Industry (PCI) Security Standards. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by industry leader, VeriSign: www.verisign.com Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services. Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.innsight.com/termsandconditions.
This policy was last modified on 1/1/2012
INNsight Hospitality Group, LLC
2128 Mission Street
San Francisco, California 94110
United States of America